総合サポート・お問い合わせ > お問い合わせ > Phone Inquiries in English / 中文咨询 / 中文諮詢 / 한국어 문의

    Phone Inquiries in English / 中文咨询 / 中文諮詢 / 한국어 문의

    For products sold in Japan, support is provided in English, Chinese, and Korean.

    • Inquiries about the use and functions of products you either currently own or are considering purchasing
    • Inquiries about repairs such as troubleshooting products you own or inquiries regarding requests for repairs
      (referred to as "the Service")

    Sony Marketing Inc. and Sony Customer Service (Japan) Inc. (collectively referred to as "Sony") use TELECOMEDIA, Inc. as interpreters for this service.
    TELECOMEDIA, Inc. (Japanese only)

    Toll free
    0120-489-677
    Hours of operation
    Monday to Friday 9 a.m. to 6 p.m. (excluding holidays and year-end and New Year holidays)

    Notes

    • Please use the Service from within Japan.
    • The Service accepts inquiries about products sold in Japan.The Service does not respond to inquiries about VAIO®, PlayStation®, Xperia™, aibo, and professional or business products.
    • Please be aware that customer calls will be recorded in order to correctly understand the details of inquiries and respond appropriately.
    • TELECOMEDIA, Inc. and Sony shall not be liable for any loss or inconvenience arising from the use of or inability to use the Service.
    • Any personal information provided by customers using the Service (name, contact information, ID, model name and serial number of the product owned, inquiry and purchase history, etc.) will be shared with Sony’s group companies related to the Electronics Business as necessary to respond to the inquiry and other inquiries regarding products and related services. In addition, this information may be shared for the purposes of product sales and related service provision, customer support such as product warranty and repair, and as a reference for future product development and service improvements. Sony Marketing Inc. is responsible for managing personal information with respect to the Service.
    • When an inquiry about a product or service provided by Sony’s group companies related to the Electronics Business is received from a customer, that customer’s personal information will be disclosed to a third party (Sony’s group companies related to the Electronics Business) for the purpose of responding to the inquiry.
    • For details on the handling of personal information at Sony Marketing Inc., please refer to the Privacy Policy(https://www.sony.jp/support/inquiry/privacy/en.html) (English only). Please note that the English version of this Privacy Policy is provided as a reference translation and the Japanese version (https://www.sony.jp/CorporateCruise/privacy/) always takes precedence, regardless of any revisions.